Why are there so many prices for international shipping?
When we first started this project, we based our numbers on what the USPS charges for international shipping in a worst-case scenario. In our research we’ve seen a lot of decks that didn’t get shipped because the creators didn’t estimate their costs properly and couldn’t cover their shipping, resulting in backers not receiving their decks. We didn’t want to get into that situation. After launch we got a lot of feedback from international backers about the high rates, so we did a TON of research and outreach. Some of the advice we got helped us figure out packaging for larger orders that helped us to cut those costs, and we reduced some of the rates. Eventually and luckily, we were pointed in the direction of a 3rd party shipping company that actually does contract work for the USPS. We reached out to them and were able to lower our international shipping costs substantially. As soon as we confirmed the numbers, we lowered international rates in our rewards. The problem arose however, that Kickstarter does not allow you to delete a reward level if there is at least one person backing it. As a result, our rewards got very messy (sorry!). The best solution we could find was to mark any rewards with high international shipping rates as “sold out” and to put up new rewards with the lower rates. US backers stayed with the original reward levels because there was no reason to change - the shipping is free. At that time, we also reached out to all of the international backers who came in at the higher shipping rates and encouraged them to change their reward to the better deal. To our knowledge we were able to reach everyone but if something comes up after launch, we’re happy to work it out. On occasion, someone cancels a pledge in one of the sold-out reward levels. The result is that it is no longer sold out, and shows as available, creating confusion. We try to monitor the campaign and close those levels out when we notice it, but sometimes they persist for a bit before we get to them. Last updated: Sun, Jan 5 2014 2:54 pm EST
How do I “Add-On” Coins, Shirts, Extra Decks, Dice, Mats & Other Cool Stuff?
Just review the add-on charts on the project page and decide what you want. Count up the total, add on the related international shipping fees if applicable and anything else important. For example, 2XL+ shirts are a bit more than the regular shirts. Figure out your total by calculating your add-ons and adding that amount to your original pledge. Then, on the main project page, click the blue “Manage Your Pledge” button. You’ll keep your reward level exactly the same, but change it to the new total dollar amount that includes your add-ons. Don’t worry about telling us what you picked yet. After the campaign is over, we’ll reach out and get specifics from you on what you want. We’ll be using BackerKit after the campaign is over and you’ll have the option to use it to manage your own pledges and add-ons so that we can stay very organized with getting you your goodies. Last updated: Tue, Jan 7 2014 9:36 am EST
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.